Teleperformance (TP) is hiring candidates for a WFH Blended Process role. This detailed guide covers the Snapshot, company overview, role details, daily responsibilities, required qualifications, and skills needed for Teleperformance Work From Home Jobs 2026.
Snapshot of Teleperformance WFH Jobs 2026
| Company | Teleperformance (TP) |
| Role | WFH Blended Process Executive |
| Job Type | Full-time, Permanent |
| Job Mode | Work From Home |
| Hiring Office | Gurugram (Udyog Vihar Phase 4) |
| Experience | 0 – 1 Years |
| Shifts | 24×7 Rotational Shifts |
About Teleperformance
Teleperformance is a global customer experience management company providing voice, chat, and email support services. The organization delivers customer support solutions to domestic and international clients across multiple industries.
Role Summary
As a WFH Blended Process Executive, you will handle domestic customer support through voice calls, chat, and email. The role requires excellent communication skills in Hindi and English and flexibility to work in rotational shifts.
Key Responsibilities
- Handle customer queries via voice, chat, and email support
- Provide accurate information and effective issue resolution
- Maintain quality standards and customer satisfaction
- Follow defined process guidelines and compliance rules
Required Qualifications
- Any Undergraduate or Graduate can apply
- Graduation is not mandatory
- Freshers and experienced candidates are eligible
Skills Needed
- Excellent communication skills in Hindi and English
- Customer handling and problem-solving ability
- Basic computer knowledge
- Ability to work in rotational and night shifts
Selection Process
- Online application & resume screening
- Initial HR telephonic screening
- Technical assessment (if applicable for troubleshooting/process knowledge)
- Communication & accent evaluation
- Final HR discussion covering salary, shifts, and policies
- Offer letter & onboarding formalities
Interview Preparation
- Brush up on domestic customer support processes (voice, chat, email)
- Practice clear communication in Hindi & English
- Be ready for situational & behavioral questions
- Review product/process knowledge provided in pre-joining materials
- Prepare to explain past experience (if any) in customer service or BPO roles
Documents Checklist
- Updated resume (PDF format)
- Government-issued ID (Aadhar, PAN, Passport, etc.)
- Address proof (electricity bill, bank statement, rental agreement)
- Educational certificates (if applicable)
- Experience/relieving letters (for experienced candidates)
- Bank account details for salary disbursement
Salary & Benefits
The salary for the WFH Blended Process role is approximately ₹16,000 in-hand per month. Benefits include:
- Health insurance and employee wellness programs
- Professional training and development
- Flexible work-from-home setup
- Opportunities for career growth in customer service and operations
Career Path
Starting as a WFH Blended Process Executive, you can progress to roles such as Senior Customer Service Executive, Team Lead, Process Trainer, or move into domain specialization within Teleperformance (e.g., quality assurance, operations management).
Sample Interview Q&A
Q1. How would you handle an angry customer over the phone?
Answer idea: Remain calm, listen actively, empathize, provide clear solution steps, and escalate if unresolved.
Q2. How would you manage multiple chat sessions simultaneously?
Answer idea: Prioritize based on query complexity, use templates for FAQs, and maintain quality in responses.
Q3. How do you ensure 100% data accuracy while logging customer cases?
Answer idea: Follow structured format, double-check input, and adhere to company guidelines.
Q4. How would you explain a process to a non-technical customer?
Answer idea: Use simple language, step-by-step instructions, avoid jargon, and confirm understanding.
Q5. What steps would you take if you cannot resolve a customer issue immediately?
Answer idea: Escalate according to SOP, inform the customer about expected resolution time, and follow up diligently.
How to Apply
- Ensure your resume highlights relevant customer support experience and communication skills
- Prepare digital copies of required documents
- Click the official application link below
- Fill the Google Form and upload your documents
- Use the keyword “WFH” while submitting your application
Frequently Asked Questions
Q1. Is this job fully remote?
A: Yes, this is a Work From Home role.
Q2. What are the shift timings?
A: 24×7 rotational shifts. Candidates must be flexible for night shifts.
Q3. What experience is required?
A: 0 – 1 year. Freshers can apply.
Q4. What is the expected salary?
A: Approx. ₹16,000 in-hand per month.
Q5. What are the technical requirements?
A: Own system with i3 7th Gen processor, 8GB RAM, Windows 10/11, minimum 50 Mbps WiFi, USB headset (noise-cancelling preferred).
Q6. What skills are preferred?
A: Excellent communication in Hindi & English, customer handling, basic computer literacy, and ability to work in rotational shifts.
Q7. How to apply?
A: Share your CV via the with the keyword “WFH”.
Disclaimer
This guide is based on publicly available information from Teleperformance. Salary, benefits, and selection processes may change at the employer’s discretion. Always verify information through official sources before applying or sharing personal data.
Final Note for Teleperformance WFH Blended Process Jobs 2026
Apply early, ensure all required documents are ready, and tailor your resume to highlight communication skills, customer service experience, and flexibility for rotational shifts to increase your chances of selection.
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