Teleperformance (TP) is hiring for WFH // Blended // Domestic Customer Support in Delhi/NCR. This guide covers the Snapshot, company overview, role details, daily responsibilities, required skills, selection process, salary & benefits, interview prep tips, FAQs, and How to Apply. Use this to build a strong application for the Teleperformance Remote Jobs 2026 opening.
Snapshot of Teleperformance Remote Jobs 2026
| Company | Teleperformance |
| Role | WFH Domestic Customer Support |
| Job Type | Full-time, Remote |
| Location | Delhi / NCR, India |
| Shifts | 24×7 rotational shifts (Night Shifts included) |
| Eligibility | Any undergraduate or graduate; excellent Hindi & English communication |
About Teleperformance
Teleperformance is a global digital business services company. We deliver advanced, digitally powered business services to help leading brands worldwide streamline operations in meaningful and sustainable ways. With offices in multiple countries, Teleperformance offers opportunities to work in a technology-driven, customer-centric environment.
Role Summary
As a WFH Domestic Customer Support executive, you will handle domestic customer queries via voice, chat, and email in a blended process. The role involves assisting customers, resolving complaints, providing information about services, and ensuring excellent customer satisfaction while working remotely.
Key Responsibilities
- Handle domestic customer queries via voice, chat, and email in a blended process.
- Resolve customer complaints and provide timely solutions.
- Provide accurate information about company services and policies.
- Maintain high levels of customer satisfaction and service quality.
- Document all customer interactions and issues properly in the system.
- Follow company guidelines and escalation procedures for complex cases.
Required Qualifications
- Any undergraduate or graduate degree (mandatory).
- Freshers as well as candidates with 0–2 years of experience are eligible.
Skills Needed
- Excellent communication skills in both Hindi and English.
- Customer support handling via voice, chat, and email.
- Basic computer skills and ability to operate required systems.
- Ability to follow processes and resolve customer issues efficiently.
- Comfortable working in 24×7 rotational shifts including night shifts.
- Familiarity with remote working setup requirements: i3 7th gen, 8GB RAM, Windows 10/11, 50 Mbps internet, USB headset (noise cancellation preferred).
Selection Process
- Online application or resume submission via email.
- Initial HR screening round to assess communication and eligibility.
- Technical & process knowledge assessment (if applicable).
- Final HR discussion on salary, shifts, and policies.
- Offer and onboarding process.
Interview Preparation
- Practice fluent communication in Hindi and English.
- Prepare real-life examples of handling customer complaints.
- Understand blended process operations: voice, chat, and email.
- Be ready to explain process adherence and escalation handling.
- Show willingness to work in rotational shifts including nights.
Documents Checklist
- Updated resume (PDF).
- Government-issued ID & proof of address.
- Educational certificates or transcripts.
- Experience/relieving letters (if applicable).
Salary & Benefits
Compensation is ₹16,000 in-hand per month. Employees can also expect:
- Remote work flexibility.
- Opportunities for growth within Teleperformance.
- Professional training and development programs.
- Exposure to blended process handling and customer service excellence.
Career Path
Successful customer support executives can grow into roles such as Senior Customer Support Executive, Team Lead, Process Trainer, or move into customer experience management and operations roles within Teleperformance.
Sample Interview Q&A
Q1. How would you handle an upset domestic customer over the phone?
Answer idea: Listen patiently, empathize, provide clear solutions, document the case, and escalate if required.
Q2. How would you manage multiple chat and email requests simultaneously?
Answer idea: Prioritize based on urgency, use system efficiently, and respond politely to maintain SLA.
Q3. How do you explain company policies to a non-technical customer?
Answer idea: Use simple, friendly language, provide examples, and verify customer understanding.
Q4. What would you do if a customer complaint cannot be resolved immediately?
Answer idea: Document the issue, inform the customer of expected resolution, escalate to higher support if needed.
Q5. How do you ensure work from home productivity?
Answer idea: Maintain a dedicated workspace, follow schedules, ensure system readiness, and minimize distractions.
How to Apply
- Update your resume highlighting customer support, communication skills, and blended process experience.
- Ensure your WFH system meets the required specifications.
- Be prepared for 24×7 rotational shifts including night shifts.
Frequently Asked Questions
Q1. Is this job remote?
A: Yes, it is a work-from-home role.
Q2. What are the shift timings?
A: This is a 24×7 rotational shift job, including night shifts.
Q3. What is the minimum experience required?
A: Both freshers and 0–2 years experienced candidates are eligible.
Q4. What qualifications are required?
A: Any undergraduate or graduate degree is acceptable.
Q5. What skills are most important?
A: Excellent communication in Hindi & English, blended process handling, customer support skills.
Q6. What type of support will I provide?
A: Domestic customer support via voice, chat, and email in a blended process.
Q7. What is the expected salary?
A: Around ₹16,000 in-hand per month, approximately ₹1.92 LPA.
Q8. Are there system requirements for WFH?
A: Yes, i3 7th gen processor, 8GB RAM, Windows 10/11, 50 Mbps internet, USB headset (noise cancellation preferred).
Q9. How many working days?
A: 6 working days per week with 1 rotational weekly off.
Q10. How do I apply?
A: Send your CV with the keyword “WFH” .
Disclaimer
This guide adapts the employer’s published job description into a structured format for candidates. Salary, benefits, and processes may change at the employer’s discretion. Always apply through the official email link and verify communications before sharing personal information.
Final Note for Teleperformance Remote Jobs 2026
Apply early and tailor your resume to highlight customer support experience, blended process handling, and excellent Hindi & English communication. Demonstrating professionalism, technical readiness, and willingness to work rotational shifts will help you stand out in the Teleperformance hiring process.
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