Tech Mahindra is hiring an International Voice Process Executive for its Noida, India office. This guide includes the Snapshot, company overview, role summary, responsibilities, required skills, selection process, interview tips, salary, benefits, career growth, FAQs, and a direct Apply Now link. Use this to prepare and apply for Tech Mahindra BPO Jobs 2025.
Snapshot of Tech Mahindra BPO Jobs 2025
| Company | Tech Mahindra |
| Role | International Voice Process Executive |
| Job Type | Full-time, On-site |
| Location | Noida, Uttar Pradesh, India |
| Shifts | Rotational, including night shifts |
| Eligibility | High school diploma or equivalent (Graduates preferred) |
About Tech Mahindra
Tech Mahindra is a global IT services and consulting company, part of the Mahindra Group. With 150,000+ professionals across 90+ countries serving 1100+ clients, the company delivers consulting, IT, cloud, AI, BPO, engineering, and digital solutions. Recognized with the Terra Carta Seal for sustainability, Tech Mahindra provides world-class career opportunities while supporting transformative digital growth.
Role Summary
As an International Voice Process Executive, you will handle inbound and outbound calls with global customers, resolve queries, provide accurate information, update CRM records, and ensure top-notch customer service. This is a fast-paced BPO role that requires strong communication skills and a customer-first approach.
Key Responsibilities
- Handle inbound & outbound international customer calls.
- Resolve customer inquiries and provide accurate solutions.
- Update CRM systems with customer interactions.
- Ensure quality standards and process compliance.
- Collaborate with team members to meet KPIs & goals.
- Maintain customer satisfaction and professional tone.
Required Qualifications
- High school diploma or equivalent; graduates preferred.
- Experience in customer service or BPO voice process (preferred).
- Flexibility to work rotational shifts and different time zones.
Skills Needed
- Excellent English communication skills (verbal & listening).
- Customer service mindset with patience & empathy.
- Basic computer knowledge and CRM proficiency.
- Problem-solving and attention to detail.
- Ability to handle high-volume calls in a fast-paced environment.
Selection Process
- Online application & resume review
- HR screening round
- Voice & accent assessment
- Customer service & scenario-based interview
- Final HR round (salary, shifts, policies)
- Offer & onboarding
Interview Preparation
- Practice clear, fluent English with a neutral accent.
- Prepare examples of handling difficult customer calls.
- Understand basics of CRM software & call handling.
- Be confident in high-pressure, fast-paced environments.
- Show flexibility for night shifts & rotational work.
Documents Checklist
- Updated resume
- Government-issued ID proof
- Educational certificates
- Experience letters (if applicable)
Salary & Benefits
Tech Mahindra offers a competitive salary package. Employees can expect:
- Fixed monthly salary with shift allowances
- Health insurance & standard employee benefits
- Career growth opportunities in BPO & IT support
- Training & skill development programs
Career Path
Successful International Voice Process Executives can advance to Senior Executive, Team Lead, Quality Analyst, Trainer, or move into HR / Operations / IT Support roles within Tech Mahindra.
Sample Interview Q&A
Q1. How do you handle an irate customer?
Answer idea: Stay calm, listen actively, empathize, provide a solution, and escalate if needed.
Q2. How would you manage high call volumes?
Answer idea: Stay focused, prioritize issues, use CRM efficiently, and maintain quality under pressure.
Q3. Why do you want to work in international voice process?
Answer idea: Passion for customer service, interest in global communication, and career growth in BPO/IT.
How to Apply
- Update your resume with customer service & communication skills.
- Prepare required documents (ID, certificates, experience letters).
- Ensure availability for rotational/night shifts.
- Click the button below and apply directly via LinkedIn.
Frequently Asked Questions
Q1. Is this job remote?
A: No, it is an on-site role in Noida.
Q2. What are the shift timings?
A: Rotational, including night shifts.
Q3. Do I need prior BPO experience?
A: Not mandatory, but prior voice process experience is preferred.
Q4. What is the qualification required?
A: Minimum high school diploma; graduates preferred.
Q5. What skills are important?
A: Fluent English, customer service skills, CRM knowledge, patience & problem-solving.
Q6. What is the salary range?
A: Competitive salary with shift allowances; industry range ₹2.5–4.0 LPA.
Q7. Who will I be supporting?
A: International customers via inbound & outbound calls.
Q8. Are freshers eligible?
A: Yes, freshers with excellent communication skills may apply.
Q9. Is training provided?
A: Yes, Tech Mahindra provides induction & process training.
Q10. How do I apply?
A: Through the official LinkedIn job post or Tech Mahindra careers page.
Disclaimer
This content adapts Tech Mahindra’s published job description into a structured guide for applicants. Salary, benefits, and process details
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