Startek Work From Home Jobs 2026 for Freshers – Customer Care Role

Startek (Aegis Customer Support Services Pvt. Ltd.) is hiring Customer Care Executives for the Blinkit blended process (Work From Home). This guide covers the Snapshot, company overview, role details, daily responsibilities, required skills, selection process, salary & benefits, interview tips, FAQs, and step-by-step How to Apply. Use this to build a strong application for Startek WFH Jobs 2026.

Snapshot of Startek WFH Jobs 2026

Company	Startek (Aegis Customer Support Services Pvt. Ltd.)
Role	Customer Care Executive – Blinkit Process
Job Type	Full-time, Work From Home
Location	Remote (Hiring office: Lucknow, Uttar Pradesh, India)
Shifts	24×7 rotational shifts, 9 hours/day (8 productive + 1 break)
Eligibility	Excellent English & Hindi communication; Undergrad/Grad; Laptop 8GB RAM, Windows 10; Wi-Fi; Freshers & experienced
Salary	₹17,000–₹20,000 per month

About Startek

Startek is a global customer experience (CX) solutions provider, combining people, technology, and data to deliver excellence for leading brands. With 38,000 associates across 12 countries, Startek supports diverse clients while providing employees with rich career growth, training, and exposure to multiple domains.

Role Summary

As a Customer Care Executive for the Blinkit process, you will handle customer queries via calls, chat, and email. Responsibilities include managing order-related concerns, maintaining accurate logs, ensuring customer satisfaction, collaborating with teams, and resolving issues efficiently while adhering to quality standards.

Key Responsibilities

• Handle customer queries via phone, chat, and email for Blinkit orders.
• Resolve customer issues efficiently to ensure satisfaction.
• Manage order-related concerns like delivery delays, refunds, and replacements.
• Maintain accurate call logs and case updates.
• Collaborate with internal teams for smooth issue resolution.
• Adhere to quality and productivity standards.

Required Qualifications

• Excellent communication skills in English & Hindi (spoken & written).
• Undergraduate or Graduate in any stream.
• Freshers and experienced candidates are eligible.
• Laptop/Desktop with minimum 8GB RAM and Windows 10.
• Wi-Fi connection mandatory.
• Comfortable with 24×7 rotational shifts, 6 days working + 1 rotational week off.
• On-the-job training provided (certification required post-training).

Skills Needed

• Excellent English and Hindi communication (both spoken & written).
• Customer support and service orientation.
• Ability to handle inbound voice, chat, and email processes.
• Problem-solving and multitasking skills.
• Basic computer skills and familiarity with Windows 10 systems.
• Attention to detail in logging cases and updates.
• Team collaboration and adaptability for rotational shifts.

Selection Process

1. HR Evaluation
2. L1 Operations Evaluation
3. L2 Operations Round
4. Ambition Test
5. Client Evaluation

Interview Preparation

• Practice clear English & Hindi communication for calls and chats.
• Understand Blinkit order processes, refunds, replacements, and delivery issues.
• Brush up on customer service etiquette and handling difficult customers.
• Be ready to demonstrate multitasking and problem-solving skills.
• Prepare to explain case logging and teamwork experience.
• Show flexibility and readiness for 24×7 rotational shifts.

Documents Checklist

• Updated resume (PDF).
• Government-issued ID & proof of address.
• Educational certificates and transcripts.
• Experience/relieving letters (if any).
• System configuration: Laptop with 8GB RAM & Windows 10, Wi-Fi connectivity.

Salary & Benefits

Compensation for the Customer Care Executive role is ₹17,000–₹20,000 per month. Additional benefits include:

• Work From Home flexibility.
• On-the-job training and certification post-training.
• Opportunities to learn customer support processes for leading brands.
• Exposure to inbound calls, chat, and email operations.

Career Path

Successful Customer Care Executives can grow into roles such as Senior Customer Support Executive, Team Lead, Process Trainer, or move into domain specialization within CX operations, quality, or client management roles.

Sample Interview Q&A

Q1. How would you handle a delayed Blinkit delivery complaint?
Answer idea: Verify order details, check status, communicate estimated delivery, offer alternatives, escalate if needed.

Q2. How do you assist a customer requesting a refund?
Answer idea: Understand reason, guide customer through refund process, log case accurately, and follow up to closure.

Q3. How do you manage multiple customer queries simultaneously?
Answer idea: Prioritize cases, maintain logs, multitask efficiently while ensuring quality in communication.

Q4. How do you handle an irate customer?
Answer idea: Stay calm, listen actively, empathize, provide solution or escalate as per process.

Q5. How do you explain an order replacement to a non-technical customer?
Answer idea: Use simple language, clearly explain steps, provide confirmation and follow-up details.

How to Apply

1. Update your resume with any customer support experience.
2. Ensure your system meets requirements (Laptop 8GB RAM, Windows 10, Wi-Fi).
3. Be ready for 24×7 rotational shifts.
4. Click the official apply link and complete the application process.

Frequently Asked Questions

Q1. Is this job remote?
A: Yes, this is a Work From Home role.

Q2. What are the shift timings?
A: 24×7 rotational shifts, 9 hours per day (8 productive + 1 break).

Q3. What is the minimum experience required?
A: Freshers and experienced candidates both are eligible.

Q4. What qualifications are required?
A: Undergraduate or Graduate in any stream.

Q5. Do I need a laptop and Wi-Fi?
A: Yes, a laptop/desktop with minimum 8GB RAM, Windows 10, and Wi-Fi connection are mandatory.

Q6. What is the expected salary?
A: ₹17,000–₹20,000 per month.

Q7. Are there training or certifications?
A: Yes, on-the-job training is provided and certification is required post-training.

Q8. How many working days?
A: 6 days working with 1 rotational week off.

Q9. What process do I handle?
A: Customer queries for Blinkit orders via calls, chat, and email, including refunds, replacements, and delivery delays.

Q10. How do I apply?
A: Apply through the official Naukri application link.

Disclaimer

This guide adapts the employer’s published job description into a structured format for candidates. Salary, benefits, and processes may change at the employer’s discretion. Always apply through the official link and verify communications before sharing personal information.

Final Note for Startek WFH Jobs 2026

Apply early and ensure your system is ready for WFH operations. Highlight communication skills, problem-solving ability, and multitasking experience. Demonstrating flexibility for rotational shifts and readiness to handle Blinkit order processes will help you stand out in the Startek hiring process.

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