Startek is Hiring Customer Support Executive – Lucknow Office Job 2025

Startek is hiring a Customer Support BPO Executive for an on-site, full-time role in Lucknow, Uttar Pradesh. This comprehensive job guide covers the Snapshot, company overview, role summary, responsibilities, qualifications, skills, selection process, interview preparation, documents checklist, salary & benefits, career path, sample Q&A, FAQs, and step-by-step How to Apply.

Snapshot of Startek Jobs 2025

Company	Startek
Role	Customer Support BPO Executive
Job Type	Full-time, On-site
Location	Lucknow, Uttar Pradesh, India
Shifts	Shift timings as per project (may include rotational shifts)
Eligibility	Relevant BPO experience preferred; multilingual candidates advantageous

About Startek

Startek is a global customer experience (CX) management company delivering omnichannel CX, digital transformation, and enterprise tech services to leading brands. With 40,000 CX professionals across 13 countries, Startek blends technology (Startek Cloud with AI capabilities) and human empathy to deliver high-quality customer experiences for clients ranging from Fortune 500s to fast-growing startups.

Role Summary

As a Customer Support BPO Executive, you will manage customer interactions across phone, chat, email, and social channels, resolve technical and service issues, provide timely online support, and ensure high customer satisfaction. The role requires strong communication, problem-solving under pressure, and attention to detail in a fast-paced BPO environment.

Key Responsibilities

• Respond to customer inquiries across voice, chat, and email channels.
• Troubleshoot basic technical issues and escalate complex problems appropriately.
• Provide accurate, timely, and empathetic customer support.
• Log, track, and resolve customer issues using CRM tools.
• Meet quality, productivity, and customer satisfaction targets.
• Adhere to company processes, data protection, and security guidelines.
• Collaborate with cross-functional teams to resolve product or service issues.

Required Qualifications

• Relevant experience in Customer Support, BPO, or CX roles (preferred).
• Strong verbal and written communication skills.
• Ability to handle high call/chat volumes and work under pressure.
• Multilingual proficiency is an advantage.
• Comfortable working in a shift-based on-site environment.

Skills Needed

• Excellent communication and interpersonal skills.
• Customer empathy and problem-solving abilities.
• Familiarity with CRM and ticketing systems.
• Basic technical troubleshooting knowledge.
• Time management, multitasking, and attention to detail.
• Adaptability to changing processes and client requirements.

Selection Process

1. Online application & resume screening.
2. Initial HR telephonic screening.
3. Voice/communication assessment and/or language check.
4. Technical or role-specific assessment (situation-based).
5. Final HR discussion (salary, shifts, joining formalities).
6. Offer & onboarding (background verification as applicable).

Interview Preparation

• Prepare examples of handling difficult customers and escalations.
• Brush up on common troubleshooting steps relevant to the project (if technical).
• Practice clear, calm, and empathetic communication for voice rounds.
• Be ready to demonstrate multitasking and prioritization skills.
• Have questions ready about shift patterns, training, and career progression.

Documents Checklist

• Updated resume (PDF) highlighting BPO/CX experience.
• Government-issued photo ID (Aadhar, Passport, Voter ID).
• Proof of address and educational certificates.
• Experience letters or reference details (if any).
• Any language proficiency certificates (if applicable).

Salary & Benefits

Compensation is competitive and commensurate with experience and project grade. Typical benefits for Startek CX roles may include:

• Fixed monthly salary with performance incentives.
• Health insurance and employee benefits (as per policy).
• Structured training and career development programs.
• Opportunity to work with global brands and scale your CX career.

Career Path

Career progression for Customer Support BPO Executives typically includes Senior Executive, Quality Analyst, Team Lead, Trainer, and roles in Workforce Management or Operations Management.

Sample Interview Q&A

Q1. How would you handle an angry customer on a call?
Answer idea: Stay calm, acknowledge their concern, ask clarifying questions, offer step-by-step resolution or escalation, and confirm the customer’s satisfaction before ending the call.

Q2. How do you prioritize when multiple tickets are pending?
Answer idea: Triage by impact and SLA, handle urgent/time-sensitive issues first, keep customers informed, and escalate when needed.

Q3. Describe a time you improved customer satisfaction.
Answer idea: Mention a specific scenario, actions you took (empathy, troubleshooting, follow-up), and the measurable outcome (reduced churn, positive feedback).

How to Apply

1. Update your resume focusing on BPO/CX and customer support achievements.
2. Keep IDs and experience documents ready for verification.
3. Confirm your availability for on-site shifts in Lucknow.
4. Click the button below to apply via LinkedIn (Easy Apply) or the employer’s posting.

Frequently Asked Questions

Q1. Is this job remote?
A: No. This is an on-site role in Lucknow.

Q2. What are the shift patterns?
A: Shift timings depend on the client/project and may include rotational shifts.

Q3. What experience is required?
A: Relevant experience in BPO/customer support is preferred. Freshers may be considered depending on the hiring criteria.

Q4. Are multilingual candidates preferred?
A: Yes — proficiency in multiple languages is advantageous.

Q5. How do I apply?
A: Apply via the official LinkedIn job link or Startek careers page when available.

Disclaimer

This job guide adapts the employer’s published job description into a candidate-friendly format. Salary, benefits, hiring process, and job details may change at the employer’s discretion. Always apply through the official link and verify communications before sharing personal information.

Final Note for Startek Customer Support BPO Executive 2025

Tailor your resume to highlight customer service achievements, handling high volumes, technical troubleshooting (if applicable), and multilingual skills. Emphasize your ability to work in shifts, remain calm under pressure, and deliver empathetic CX to customers.

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