Policybazaar.com Hiring: Customer Service Rep 2025 – Gurugram Office

Policybazaar.com is hiring a Customer Service Representative for its Gurugram, India office. This detailed guide covers the Snapshot, company overview, role details, daily responsibilities, required skills, selection process, salary & benefits, interview prep tips, FAQs, and step-by-step How to Apply. Use this to build a strong application for the Policybazaar.com Jobs 2025 opening.

Snapshot of Policybazaar.com Jobs 2025

Company	Policybazaar.com
Role	Customer Service Representative
Job Type	Full-time, On-site
Location	Gurugram, Haryana, India
Shifts	Full-time (day shifts)
Eligibility	1–3 years of relevant experience; graduate preferred

About Policybazaar.com

Policybazaar.com is one of India’s leading online insurance platforms, part of PB Fintech. The platform helps consumers compare and purchase insurance products while educating them about financial services. Policybazaar.com employs thousands of professionals and provides opportunities to work in a fast-paced fintech environment.

Role Summary

As a Customer Service Representative, you will communicate with customers via phone, chat, and email to resolve queries about products, pricing, and availability. You will also coordinate with internal teams to ensure customer satisfaction and maintain accurate data records.

Key Responsibilities

• Communicate with customers via phone, email, and chat.
• Provide knowledgeable answers regarding products, pricing, and availability.
• Collaborate with internal departments to meet customer needs.
• Perform data entry and maintain accurate records in various platforms.
• Convert customers into satisfied and loyal users.

Required Qualifications

• Graduate degree preferred.
• 1–3 years of relevant customer service experience.

Skills Needed

• Excellent phone etiquette and verbal/written communication skills.
• Ability to multitask, organize, and prioritize work efficiently.
• Problem-solving and interpersonal skills to handle diverse customer queries.
• Basic computer literacy and data entry skills.

Selection Process

1. Online application & resume screening.
2. Initial HR interview.
3. Customer service skill & communication assessment.
4. Final HR discussion and offer.

Interview Preparation

• Practice professional phone etiquette and clear communication.
• Prepare examples of problem-solving in customer service scenarios.
• Be ready to multitask and demonstrate organizational skills.
• Understand basic product information to answer queries confidently.

Documents Checklist

• Updated resume (PDF preferred).
• Government-issued ID & proof of address.
• Educational certificates.
• Experience letters from previous employers (if applicable).

Salary & Benefits

Compensation is competitive, typically ranging ₹3–4 LPA, based on experience. Employees can also expect:

• Health benefits and insurance.
• Professional growth opportunities in fintech.
• Training programs and performance incentives.

Career Path

Customer Service Representatives can progress to Senior CSR, Team Lead, Operations Manager, or move into product, sales, or customer experience roles within Policybazaar.com.

Sample Interview Q&A

Q1. How would you handle an upset customer?
Answer idea: Listen carefully, empathize, offer solutions, coordinate with internal teams, and follow up to ensure satisfaction.

Q2. How do you manage multiple customer queries at once?
Answer idea: Prioritize tasks, use CRM tools efficiently, and communicate expected response times professionally.

Q3. How do you upsell products during support calls?
Answer idea: Understand customer needs, explain relevant benefits, and maintain a helpful, non-intrusive approach.

How to Apply

1. Update your resume highlighting customer service experience.
2. Prepare required documents and certificates.
3. Be ready for phone, chat, and email communication.
4. Contact the HR representative provided or apply through the official link below.

Frequently Asked Questions

Q1. Is this job remote?
A: No, it is an on-site role in Gurugram.

Q2. What are the shift timings?
A: Full-time day shifts; exact timing will be shared during selection.

Q3. What is the minimum experience required?
A: 1–3 years of relevant customer service experience.

Q4. Do I need certifications?
A: No certifications are mandatory.

Q5. What skills are most important?
A: Phone etiquette, communication, multitasking, and problem-solving skills.

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