LawSikho is hiring a Customer Service Specialist for a remote, full-time position in India. This detailed guide covers the snapshot, company overview, role summary, responsibilities, qualifications, skills, selection process, interview preparation, FAQs, and application steps to help you apply confidently for LawSikho Remote Jobs 2026.
Snapshot of LawSikho Remote Jobs 2026
| Company | LawSikho |
| Role | Customer Service Specialist |
| Job Type | Full-time, Remote |
| Working Days | 5 days (Friday & Monday off) |
| Timings | 10:00 AM – 7:00 PM |
| Eligibility | Customer service / sales / counselling experience preferred |
About LawSikho
LawSikho is a leading online legal education platform and an established name in the Indian edtech ecosystem. The company offers advanced legal and professional courses designed to help learners secure top legal jobs, crack competitive exams, build independent law practices, and excel in internships and professional careers. With a strong digital presence and a learner-first approach, LawSikho continues to redefine legal education in India.
Role Summary
As a Customer Service Specialist at LawSikho, you will interact with prospective and existing students through inbound and outbound calls. Your role will involve counselling leads, explaining course offerings, converting prospects into enrollments, managing the sales pipeline, and ensuring excellent post-sales support throughout the enrolment journey.
Key Responsibilities
- Make inbound and outbound calls to prospective customers.
- Provide clear and accurate program information over calls.
- Counsel prospects and sell LawSikho’s law and related courses.
- Create and manage a sales pipeline to meet and exceed targets.
- Upsell and cross-sell relevant courses to enrolled students.
- Ensure post-sales servicing as per defined quality standards.
- Respond to customer service calls and guide students through the complete enrolment process.
Required Qualifications
- Graduate in any discipline.
- Prior experience in customer service, counselling, or sales preferred.
- Comfortable working in a target-driven environment.
Skills Needed
- Excellent verbal communication and persuasion skills.
- Strong counselling and relationship-building ability.
- Sales mindset with focus on conversions and targets.
- Customer-centric approach and problem-solving attitude.
- Ability to handle objections and close enrollments effectively.
- Basic computer knowledge and CRM familiarity.
Selection Process
- Online application & resume screening.
- Initial HR screening via call.
- Customer service & sales aptitude assessment.
- Communication & call handling evaluation.
- Final discussion on salary, working hours, and policies.
- Offer & onboarding process.
Interview Preparation
- Prepare examples of previous sales or counselling experience.
- Practice inbound and outbound call scenarios.
- Be ready to explain course offerings clearly and persuasively.
- Demonstrate problem-solving and objection-handling skills.
- Highlight ability to meet sales targets and manage pipelines.
- Show comfort with remote working and CRM tools.
Documents Checklist
- Updated resume (PDF preferred).
- Government-issued ID & address proof.
- Educational certificates and transcripts.
- Experience or relieving letters from previous employers (if any).
- Any sales or customer service certifications (if applicable).
Salary & Benefits
Compensation is competitive and may include:
- Fixed monthly salary with performance incentives.
- Work-from-home flexibility.
- Health and wellness benefits.
- Training and development opportunities.
- Opportunities to grow in sales, customer success, or managerial roles.
Career Path
Successful Customer Service Specialists can advance to Senior Specialist, Team Lead, Sales Manager, or Customer Success Manager roles within LawSikho. There are also opportunities to transition into marketing, operations, or product management roles in the edtech ecosystem.
Sample Interview Q&A
Q1. How would you handle a hesitant student during a sales call?
Answer idea: Listen actively, understand objections, provide clear course benefits, offer testimonials or success stories, and guide them patiently towards enrollment.
Q2. How do you upsell additional courses to an enrolled student?
Answer idea: Identify the student’s interests or career goals, highlight complementary courses, explain benefits clearly, and ensure it aligns with their learning needs.
Q3. How do you handle multiple inbound calls effectively?
Answer idea: Prioritize based on urgency, maintain professional communication, log all interactions, and follow-up as needed to ensure satisfaction.
Q4. How would you explain a course to a student unfamiliar with online learning?
Answer idea: Use simple language, describe step-by-step how online learning works, explain platform features, and ensure they are comfortable with the process.
Q5. How do you manage objections about course fees?
Answer idea: Highlight the value, career benefits, flexible payment options, and ROI, while remaining empathetic to the student’s concern.
Q6. How would you ensure post-enrollment support?
Answer idea: Regular follow-ups, resolving queries promptly, guiding students on course navigation, and escalating issues when necessary.
How to Apply
- Update your resume highlighting customer service, sales, or counselling experience.
- Prepare your documents as per the checklist above.
- Ensure availability for remote full-time work during 10:00 AM – 7:00 PM.
- Click the button below or send your resume to the HR contact to apply.
Frequently Asked Questions
Q1. Is this job remote?
A: Yes, this is a fully remote work-from-home role.
Q2. What are the working days?
A: The role follows a 5-day work week with Friday & Monday off.
Q3. What are the working hours?
A: Working hours are 10:00 AM to 7:00 PM.
Q4. Is sales experience required?
A: Yes, prior customer service or sales experience is highly preferred.
Q5. What type of calls will I handle?
A: Both inbound and outbound calls to prospective students.
Q6. Are freshers eligible?
A: Freshers may apply, but preference will be given to candidates with prior experience.
Q7. Will I need to provide post-sales support?
A: Yes, you will assist students throughout the enrollment and post-enrollment process.
Q8. Is there a target to meet?
A: Yes, you are expected to meet and exceed sales targets regularly.
Q9. How will I be trained?
A: Training on products, sales process, and CRM tools will be provided by LawSikho.
Q10. How can I apply?
A: Apply via LinkedIn Easy Apply or send your resume to .
Disclaimer
This guide structures the employer’s published job description for candidates. Salary, benefits, and processes may vary at the employer’s discretion. Always apply through the official HR email or LinkedIn link and verify communications before sharing personal information.
Final Note for LawSikho Customer Service Specialist Jobs 2026
Apply early and tailor your resume to highlight sales, counselling, and customer service experience. Demonstrating strong communication, problem-solving skills, and willingness to work remote full-time will help you stand out in the LawSikho hiring process.
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