IDFC FIRST Bank is hiring a Banker – Customer Experience across PAN India locations. This guide includes the Snapshot, company overview, a summary of the role, daily responsibilities, required qualifications, the hiring process, salary & benefits, interview preparation tips, FAQs, and a step-by-step How to Apply. Use this information to prepare a strong application for the IDFC FIRST Bank On-site Jobs 2025.
Snapshot of IDFC FIRST Bank On-site Jobs 2025
| Company | IDFC FIRST Bank |
| Role | Banker – Customer Experience |
| Job Type | Full-time, On-site |
| Base Location | PAN India (e.g., Bihar Sharif, Bihar) |
| Business Unit | Retail Banking – Branch Banking |
| Experience Required | 1–4 years (Banking / BFSI preferred) |
| Industry | Banking, Financial Services, Insurance (BFSI) |
About IDFC FIRST Bank
IDFC FIRST Bank is one of India’s leading private sector banks, offering a wide range of retail and corporate banking services. With a focus on customer-first banking, the bank delivers innovative financial solutions, customer-centric services, and sustainable growth. IDFC FIRST Bank is known for its inclusive approach and opportunities for professionals across India.
Role Summary
The Banker – Customer Experience role is designed to provide best-in-class customer service, efficient engagement, and cross-selling opportunities. The role bearer will handle client servicing, operations, liability build-up, and regulatory compliance at designated branches, becoming a trusted banking partner for customers.
Key Responsibilities
- Engage daily with assigned customer portfolios for CA/SA/TD build-up, asset & wealth cross-sell.
- Deliver business targets as per performance scorecard.
- Provide need-based product solutions aligned with customer requirements.
- Ensure higher product penetration per customer relationship.
- Generate references for new business from existing customers.
- Resolve customer queries and complaints quickly with a customer-first approach.
- Ensure compliance with KYC, AML, and data security regulations.
- Assist in closure of audit observations and maintain adherence to regulatory guidelines.
Required Qualifications
- Education: Graduate in any discipline (MBA preferred).
- Experience: 1–4 years in Banking or allied financial services.
- Skills: Customer service, cross-selling, compliance handling, client engagement.
- Industry: BFSI (Banking, Financial Services, Insurance).
Selection Process
- Online Application & Resume Screening
- Preliminary HR/Recruiter Interaction
- Branch/Business Head Interview
- Final Round – Assessment of customer engagement, compliance awareness, and sales ability
- Offer & Onboarding
Interview Preparation
- Be prepared to discuss cross-sell strategies and customer engagement methods.
- Highlight compliance knowledge (KYC, AML, audit requirements).
- Demonstrate ability to deliver business targets and manage a portfolio effectively.
- Showcase examples where you converted service into sales opportunities.
Salary & Benefits
Salary is as per IDFC FIRST Bank norms, competitive within the BFSI industry, and based on candidate profile and experience. Benefits include:
- Performance-based incentives.
- Health insurance and financial benefits.
- Employee development programs and career growth opportunities.
- Inclusive and collaborative work culture.
Career Path
A Banker – Customer Experience at IDFC FIRST Bank can advance to roles such as Relationship Manager, Branch Manager, or move into specialized areas like Wealth Management and Business Banking. Consistent performance, strong customer relationships, and regulatory compliance will accelerate career growth.
How to Apply for IDFC FIRST Bank On-site Jobs 2025
- Update your resume highlighting customer service, sales, and compliance experience.
- Apply online via the official career page.
- Prepare for interviews by reviewing banking regulations and customer engagement strategies.
- Confirm your willingness to work on-site in assigned branch locations.
Frequently Asked Questions
Q1. Is this role remote?
A: No. It is a full-time, on-site role across PAN India branches.
Q2. What experience is required?
A: Minimum 1–4 years of relevant experience in Banking or BFSI.
Q3. What is the qualification requirement?
A: Graduate degree (any discipline). MBA is preferred.
Q4. What is the business function?
A: Retail Banking – Branch Banking.
Q5. What skills are important?
A: Customer engagement, cross-selling, compliance, and portfolio management.
Disclaimer
This guide adapts the employer’s published job description into a structured candidate resource. Details such as pay, benefits, and selection process may change at the employer’s discretion. Always follow the official application link and verify communications before sharing personal information.
Final Note for IDFC FIRST Bank On-site Jobs 2025
Apply early with a resume focused on measurable results in customer engagement, liability build-up, and compliance handling. Emphasize your ability to balance sales targets with customer satisfaction for a successful application at IDFC FIRST Bank.
👉 Apply for more jobs and also join our WhatsApp and Telegram channel for instant updates!
- Fresh Prints Hiring – Customer Experience Manager (Work From Home)
- Ditto Careers – Insurance Advisors (Remote Work 2025)
- Swiggy Jobs – Business Associate (Work From Office)
Disclaimer
RojgarResultAi.Com is not affiliated with any official organization. The content provided here is for informational purposes only. Please refer to the official site for confirmation and updates.
About RojgarResultAi.Com
RojgarResultAi.Com is a trusted platform dedicated to providing the latest updates on jobs, work from home, work from office, sarkari updates, internships, blogs, admit cards, results, and career opportunities.
Our mission is to make employment and education-related information easily accessible to every student, professional, and job seeker across India.
Thousands have already benefited from our updates, and we continue to deliver reliable career-related information every day.
We are Team RojgarResultAi, committed to your career growth.