Hotsourced is Hiring Operations Associate 2026 – Work From Home Job

Hotsourced is hiring an Operations Associate – Garage Allocations for its fully remote India-based contract role. This guide covers the Snapshot, company overview, role summary, daily responsibilities, required skills, selection process, salary & benefits, interview prep, FAQs, and step-by-step How to Apply. Use this to prepare a strong application for the Hotsourced Remote Operations Jobs 2026 opening.

Snapshot of Hotsourced Remote Operations Jobs 2026

Company	Hotsourced
Role	Operations Associate – Garage Allocations
Job Type	Contract, Remote
Location	India (Remote, working UK hours)
Shifts	Monday to Friday, 09:00-18:00 GMT (14:30-23:30 IST)
Eligibility	Minimum 3 years customer service/operations; 2+ years in UK/US/Europe companies; fluent English

About Hotsourced

Hotsourced is a headhunter and employer-of-record agency, trusted by top entrepreneurs and businesses to hire reliable overseas talent. With 2–10 employees, the company helps startups hire top-tier professionals from the UK, US, and Europe efficiently and cost-effectively. Hotsourced manages recruitment, interviews, and logistics while ensuring top engagement and retention.

Role Summary

As an Operations Associate – Garage Allocations, you will ensure every customer booking is allocated to the most suitable garage, minimizing cancellations and supporting seamless operations. You will communicate with customers and garages, monitor availability, provide updates, and flag operational issues to the Account Management team. You may also assist with other operations tasks as required in a fast-paced startup environment.

Key Responsibilities

• Assign customer bookings to garages within the network.
• Communicate with customers when bookings need rescheduling to avoid cancellations.
• Regularly check garage availability to support bookings.
• Provide advance updates to customers regarding bookings.
• Flag issues with garages to the Account Management team.
• Support other operations tasks as required in a dynamic, fast-moving environment.

Required Qualifications

• Minimum 3 years experience in customer service or operations in a fast-paced environment.
• At least 2 years working for UK, US, Canadian, Australian, or European companies.
• Professional to fluent proficiency in written and spoken English.

Skills Needed

• Excellent verbal and written communication skills.
• Meticulous attention to detail.
• Ability to thrive in fast-paced and changing environments.
• Solutions mindset with ownership and accountability.
• Ability to work effectively within a team and independently.

Selection Process

1. Online application & resume screening.
2. Initial HR screening.
3. Operations & scenario-based interview assessing problem-solving and communication.
4. Final discussion including contract, salary, and work expectations.
5. Offer & onboarding.

Interview Preparation

• Review operational workflows and booking systems.
• Prepare examples of handling customer complaints efficiently.
• Brush up on communication with international customers (UK/US/Europe).
• Showcase problem-solving and attention to detail in prior experience.
• Demonstrate familiarity with remote operations and dynamic environments.

Documents Checklist

• Updated resume highlighting customer service and operations experience.
• Government-issued ID & proof of address.
• Experience letters from previous employers.
• Any relevant certifications (customer service, operations, or process management).

Salary & Benefits

Hotsourced offers competitive compensation and additional benefits for this role:

• Salary: ₹6–7.5 LPA per year.
• Fully remote role with UK daytime work schedule.
• Company-provided laptop and full training.
• 22 days annual leave plus 11 bank holidays.
• Opportunity to work in a fast-growing international startup environment.
• Collaborative and transparent culture encouraging suggestions and growth.

Career Path

Successful Operations Associates can grow into roles such as Senior Operations Specialist, Team Lead – Operations, Process Manager, or other operational and managerial positions within Hotsourced or its client networks.

Sample Interview Q&A

Q1. How would you handle a customer whose booking needs rescheduling?
Answer idea: Communicate promptly, offer alternative times, explain clearly, and ensure minimal disruption to the customer experience.

Q2. How do you check garage availability effectively?
Answer idea: Use systematic checks, maintain accurate trackers, and communicate proactively with garages to confirm slots.

Q3. How would you minimize booking cancellations?
Answer idea: Provide timely updates, reschedule bookings when necessary, and coordinate between customers and garages efficiently.

Q4. How do you prioritize multiple operations tasks?
Answer idea: Assess urgency and impact, use organizational tools, and maintain communication with team members to ensure deadlines are met.

Q5. How do you communicate complex operations updates to customers?
Answer idea: Use clear, concise language, avoid jargon, and confirm understanding before ending communication.

Q6. How do you manage operational issues flagged by garages?
Answer idea: Document the issue, escalate to Account Management promptly, and ensure resolution with follow-ups.

How to Apply

1. Update your resume highlighting relevant operations or customer service experience.
2. Prepare documents as listed in the Documents Checklist.
3. Ensure you are available for UK daytime working hours.
4. Click the button below to apply via LinkedIn Easy Apply.

Frequently Asked Questions

Q1. Is this job remote?
A: Yes, this is a fully remote role based in India.

Q2. What are the work hours?
A: UK daytime hours: Monday to Friday, 09:00 – 18:00 GMT (14:30 – 23:30 IST).

Q3. What experience is required?
A: Minimum 3 years in customer service or operations, with at least 2 years in US, UK, or European companies.

Q4. Is prior car industry experience needed?
A: Not mandatory, but experience in B2C customer service in a fast-paced environment is essential.

Q5. What is the salary range?
A: ₹6–7.5 LPA per year depending on experience.

Q6. Is this a permanent role?
A: No, this is a contract-based role.

Q7. What are the key skills needed?
A: Attention to detail, problem-solving, ownership, excellent communication, and ability to work in a dynamic environment.

Q8. Are freshers eligible?
A: No, prior experience in operations/customer service is mandatory.

Q9. How do I apply?
A: Apply through the official LinkedIn Easy Apply link.

Q10. Will training be provided?
A: Yes, full training and ongoing support will be provided for this role.

Disclaimer

This guide adapts the employer’s published job description into a structured format for candidates. Salary, benefits, and processes may change at the employer’s discretion. Always apply through the official LinkedIn link and verify communications before sharing personal information.

Final Note for Hotsourced Remote Operations Jobs 2026

Update your resume to highlight operations, customer service experience, and ability to manage bookings efficiently. Demonstrating strong communication, attention to detail, problem-solving, and willingness to work UK daytime hours will help you stand out in the Hotsourced hiring process.

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