Fresh Prints Work from Home Jobs 2025 – Apply Now

Fresh Prints is hiring a Customer Experience (CX) Manager to lead a team of associates at a fast-growing custom apparel start-up based in NYC. This guide includes the Snapshot, a company overview, a summary of the role, daily responsibilities, required skills, the hiring process, salary and benefits, interview tips, FAQs, and a step-by-step How to Apply. Use this information to submit a strong application for the Fresh Prints Work from Home Jobs 2025 opening. Table of Contents

• Snapshot
• About Fresh Prints
• Role Summary
• Key Responsibilities
• Required Qualifications
• Selection Process
• Interview Preparation
• Documents Checklist
• Salary & Benefits
• Career Path
• Sample Interview Q&A
• How to Apply
• FAQs
• Disclaimer

Snapshot of Fresh Prints Work from Home Jobs 2025

Company	Fresh Prints
Role	Customer Experience Manager
Job Type	Full-time, Remote (India)
Base Location	Hyderabad, India (Remote-first)
Shifts	6:30 PM to 3:30 AM IST, Monday to Friday (9:00 AM to 6:00 PM EST)
Compensation	USD 15,000 to 24,000 annually (approximately ₹12.5L to ₹20.4L per year)
Hiring Track	Experienced professionals (5+ years total; 2+ in people management)
Reports To	VP of Operations (Lizzie)

About Fresh Prints

Fresh Prints is a custom apparel start-up based in New York. The company partners with motivated student entrepreneurs to help grow campus businesses. The CX team connects customers and prospects to the right sales channels. They help customers use the in-house Design Tool and self-checkout smoothly. They also focus on driving sales growth rather than just resolving issues. As the company grows quickly, CX leadership has a direct impact on revenue, retention, and brand experience.

Role Summary

As a Customer Experience Manager, you will oversee Fresh Prints’ entire customer journey and manage a team of 10+. You will define success metrics, streamline processes, efficiently handle client requests, and ensure each interaction drives the business forward. This role requires strong people leadership and analytical skills. You must also be able to prioritize tasks under pressure during night shifts that align with US business hours.

Key Responsibilities

• Manage Customer Experience operations and projects from start to finish across functions.
• Coach and track the performance of a team of 10+ CX Associates.
• Set, monitor, and adjust CX metrics (SLAs, CSAT, FCR, contact-to-conversion, AHT).
• Improve how customer requests are received and routed to support sales speed and tool adoption.
• Work with Sales, Design, Product, and Operations to enhance handoffs and remove delays.
• Conduct weekly one-on-one meetings, quality reviews, and calibration sessions; develop growth plans for associates.
• Forecast team size, create schedules, and prepare the team for future tasks with standard operating procedures and automation.
• Establish communication standards, including tone, templates, macros, and escalation procedures.
• Report progress and risks to the VP of Operations; ensure you meet goals each cycle.

Required Qualifications

• Experience: 5+ years in Customer Service/Success or Sales Development, including at least 2 years in a managerial role.
• Skills: Strong analytical and organizational skills; able to make decisions with minimal supervision.
• Communication: Fluent in English with excellent written and verbal skills; able to negotiate for positive outcomes.
• Work Hours: Must be comfortable working night shifts (6:30 PM to 3:30 AM IST, Monday to Friday).
• Attributes: Entrepreneurial, detail-oriented, goal-driven, proactive, calm under pressure, and a natural leader.

Selection Process for Fresh Prints Work from Home Jobs 2025

Exact steps may vary, but typical stages include:

1. Application & Resume Screening: Look for team leadership, CX metrics, and process improvements.
2. Recruiter/Coordinator Call: Discuss fit, availability, and salary expectations.
3. Hiring Manager Interview: Focus on people leadership, prioritization, and a sales-support mindset.
4. Practical Exercise: Complete a case or task (e.g., capacity plan, SLA triage, macro design, or a dashboard brief).
5. Leadership/Final Round: Assess alignment with culture, collaboration across departments, and readiness to scale.
6. Offer & Onboarding: Complete documentation, access, and training.

Interview Preparation for Fresh Prints Work from Home Jobs 2025

• Prepare STAR stories for: coaching underperforming associates, improving a KPI (CSAT, AHT, FCR), and scaling a support workflow.
• Bring a sample team dashboard: weekly goals, SLA adherence, shrinkage, and quality scores.
• Draft two email/chat macros that drive sales (focused on conversions) while keeping the brand voice.
• Practice a capacity and scheduling task using forecasted volumes; explain your assumptions.
• Show stakeholder management: explain how you worked with Sales, Operations, and Product to remove barriers.
• Show you are prepared for the night shift: discuss routines, handoff notes, and incident management.

Documents Checklist

• Updated resume (PDF) highlighting leadership outcomes and measurable CX metrics.
• Government ID and proof of address.
• Education certificates (latest degree) and transcripts if available.
• Experience letters or relieving letters from previous employers.
• Any relevant certifications (CX, analytics, quality, project management) will be a plus.

Salary & Benefits of Fresh Prints Work from Home Jobs 2025

Annual Salary: USD 15,000 to 24,000 (depends on the role and experience). This is about ₹12.5 lakh to ₹20.4 lakh per year, depending on exchange rates and company policies. Benefits usually include:

• Health insurance and mental health benefits.
• Learning opportunities and paths for growth.
• A strong team culture with global collaboration.
• Fully remote work environment. Fresh Prints Work from Home Jobs 2025.

Career Path

Successful CX Managers at Fresh Prints can advance to roles like Senior CX Manager, CX Operations Lead, or other cross-functional positions such as Sales Operations, Program Manager, or Process Excellence. Building effective SOPs, automating repetitive tasks, mentoring high-potential associates, and meeting team KPIs will accelerate your career growth.

Sample Interview Questions & Suggested Approaches

Q1. How would you make the CX team “future-proof”?
Answer idea: Introduce tiered queues, skill-based routing, manage the knowledge base, use quality scorecards, and maintain workforce management discipline; implement automation for repetitive tasks and provide ongoing training for new tools.

Q2. What metrics would you set and how would you track them?
Answer idea: Define SLAs by channel, set CSAT and FCR percentages, track contact-to-conversion rates, and AHT; monitor with a weekly dashboard and daily meetings; use control charts to identify patterns early.

Q3. Share a time you turned support into sales enablement.
Answer idea: Describe how you created macros and playbooks that guided conversations toward quotes or self-checkout; measure improvements in conversion and cycle time.

Q4. How do you coach a struggling associate?
Answer idea: Identify the root causes (skill versus motivation), create a 30–60–90 day plan with shadowing, call reviews, practice tasks, and clear checkpoints.

How to Apply for Fresh Prints Work from Home Jobs 2025

1. Customize your resume to highlight CX leadership, responsibility for KPIs, and cross-functional achievements.
2. Prepare two brief case notes: (a) improving SLAs at scale, (b) converting support inquiries to sales.
3. Confirm your availability for night shifts (6:30 PM to 3:30 AM IST, Monday to Friday).
4. Click the button below and fill out the application form with accurate information.

Apply Now – Fresh Prints CX Manager

Frequently Asked Questions for Fresh Prints Work from Home Jobs 2025

Q1. Is this role fully remote?
A: Yes. It’s a remote role based in India, with Hyderabad as the main location for the team.

Q2. What is the team size?
A: You will manage 10+ CX Associates and work closely with colleagues in other departments.

Q3. What are the working hours?
A: Monday to Friday, 6:30 PM to 3:30 AM IST (aligns with 9:00 AM to 6:00 PM EST).

Q4. What salary range should I expect?
A: USD 15,000 to 24,000 annually (approximately ₹12.5L to ₹20.4L), based on experience and company policies.

Q5. Who will I report to?
A: You will report directly to the VP of Operations (Lizzie).

Q6. Is prior CX leadership experience required?
A: Yes. The role requires at least 5 years of overall experience, including at least 2 years in team leadership.

Q7. What makes CX at Fresh Prints special?
A: The team focuses on sales support-helping customers use the Design Tool/self-checkout and connecting them to Sales quickly.

Disclaimer

This guide adapts the employer’s published description into a structured resource for candidates. Details such as pay, benefits, and processes may change at the employer’s discretion. Always follow the instructions on the official application form and verify communications before sharing personal information.

Final Note for Fresh Prints Work from Home Jobs 2025

Apply early and keep your resume focused on outcomes (e.g., reduced AHT by 18%, raised CSAT to 4.7/5, developed SOPs that decreased rework by 25%). Highlight your action-oriented approach, coaching skills, and data-driven decisions to stand out during the Fresh Prints hiring process.