Ditto Insurance Hiring: Customer Service Quality Executive 2025 – Remote Work From Home
Ditto Insurance is hiring a Customer Service Quality Executive (Remote, India). This guide covers the Snapshot, company overview, role details, daily responsibilities, required skills, selection process, salary & perks, interview prep, FAQs, and step-by-step How to Apply. Use this to prepare and apply confidently for the Ditto Remote Jobs 2025 opening.
Snapshot of Ditto Insurance Remote Jobs 2025
| Company | Ditto Insurance |
| Role | Customer Service Quality Executive |
| Job Type | Full-time, Remote (Work From Home) |
| Location | India (Remote) |
| Experience | 0–3 years |
| Salary | ₹4,54,600 per annum |
About Ditto Insurance
Ditto Insurance, part of the Finshots family and backed by Zerodha, is on a mission to make insurance simple, transparent, and user-friendly. With our unique “No-Spam” policy and personalized recommendations, we’ve guided over 300,000 users in health and life insurance decisions while ensuring seamless claims support. Finshots, our sister company, has 500,000+ subscribers, making us one of the most trusted names in financial literacy and insurance advisory.
Role Summary
As a Customer Service Quality Executive, you’ll play a vital role in ensuring top-notch customer interactions. You’ll monitor advisor calls, provide constructive feedback, develop customer service quality standards, and gather insights to improve performance while maintaining Ditto’s customer-first approach.
Key Responsibilities
- Monitor advisor calls and interactions for quality checks.
- Provide actionable insights and constructive feedback to advisors.
- Assist in designing and implementing customer service quality standards.
- Gather and analyze data to improve advisor performance.
- Ensure customer-centric communication across support channels.
Required Qualifications
- Graduate degree (any stream).
- 0–3 years of relevant experience in customer support or quality roles.
Skills Needed
- Strong verbal and written communication skills.
- Excellent listening and analytical abilities.
- Customer-first mindset with service orientation.
- Leadership and ownership qualities.
- Ability to collaborate effectively across teams.
Selection Process
- Online application via Freshteam.
- Shortlisting based on resume.
- Email invitation for a short Video Resume submission.
- Evaluation of video responses.
- Final HR/Managerial interview.
- Offer & onboarding.
Interview Preparation
- Practice clear, empathetic communication for customer scenarios.
- Prepare examples of handling difficult customers and resolving issues.
- Showcase listening, analytical, and problem-solving skills.
- Be ready to demonstrate feedback and quality monitoring skills.
- Highlight leadership or ownership experiences.
Documents Checklist
- Updated resume (PDF format).
- Government-issued ID & proof of address.
- Educational certificates.
- Experience letters (if any).
Salary & Perks
- CTC of ₹4,54,600 per annum.
- Remote work (work from home).
- Comprehensive health insurance coverage (self & family).
- Career growth within a rapidly scaling startup.
Career Path
With performance, Customer Service Quality Executives can grow into roles like Senior Quality Analyst, Customer Experience Lead, Training Manager, or transition into broader Customer Success and Operations roles within Ditto Insurance and the Finshots ecosystem.
Sample Interview Q&A
Q1. How would you handle giving negative feedback to an advisor?
Answer idea: Be constructive, highlight positives first, then explain areas for improvement with actionable suggestions.
Q2. What’s your approach to monitoring customer service quality?
Answer idea: Establish standards, track KPIs, listen to customer feedback, and use insights to train advisors.
Q3. How do you ensure consistent customer experience across advisors?
Answer idea: Standardized scripts, quality training, and continuous monitoring with feedback loops.
Q4. Tell me about a time you improved a process.
Answer idea: Share a concrete example where you analyzed issues, proposed solutions, and implemented improvements.
Q5. How would you resolve a conflict between a customer and advisor?
Answer idea: De-escalate calmly, listen empathetically, acknowledge concerns, and propose fair solutions.
How to Apply
- Update your resume highlighting communication and customer service skills.
- Ensure you have a stable internet connection for remote work.
- Apply via the official Freshteam link below.
- Check your email for a Video Resume link after shortlisting.