Customer Service Representative Job 2025 at Concentrix Kolkata – Full-Time Office

Concentrix is hiring Customer Service Representatives for its Kolkata, India office. This guide covers the Snapshot, company overview, role summary, daily responsibilities, candidate profile, required skills, selection process, salary, interview prep, FAQs, and How to Apply. Use this to prepare for the Concentrix Careers India 2025 opportunity.

Snapshot of Concentrix CSR Jobs 2025

Company	Concentrix
Role	Customer Service Representative
Job Type	Full-time, On-site
Location	Kolkata, West Bengal, India
Experience	0–3 years
Eligibility	Graduate / Undergraduate (any discipline)

About Concentrix

Concentrix is a leading global provider of customer experience (CX) solutions and technology, operating in 70+ countries. The company partners with world-renowned brands to improve customer interactions through digital solutions, contact center services, and operations excellence. At Concentrix, employees are empowered to build meaningful careers with opportunities to learn and grow.

Role Summary

As a Customer Service Representative, you will handle inbound and outbound customer interactions, resolve queries, provide product/service support, and ensure customer satisfaction. The role also involves documentation, rapport-building, and opportunities to upsell additional products or services.

Key Responsibilities

• Manage customer queries via inbound/outbound calls and online channels.
• Clarify requirements, probe for details, and provide accurate solutions.
• Listen attentively, demonstrate empathy, and build rapport with customers.
• Document cases and maintain accurate account notes.
• Maintain basic knowledge of client products/services.
• Promote or upsell additional services when applicable.
• Track and update records in the call tracking database.

Candidate Profile

• Graduate/Undergraduate in any discipline.
• 0–3 years of relevant experience (freshers eligible).
• Strong customer service orientation.
• Excellent communication (verbal & written).
• Computer navigation and multitasking skills.
• Patience, empathy, and professional demeanor.
• Ability to work in rotating shifts.

Skills Needed

• Customer handling and problem-solving skills.
• Fluent English communication with clarity.
• Basic PC and CRM software knowledge.
• Ability to work under pressure in a fast-paced environment.
• Flexibility and adaptability to process changes.

Selection Process

1. Online application submission & resume screening.
2. Initial HR discussion.
3. Communication and aptitude assessment.
4. Final interview with hiring manager.
5. Offer & onboarding.

Interview Preparation

• Practice fluent communication in English.
• Prepare customer service scenarios and examples.
• Understand basics of call handling and CRM systems.
• Be ready to demonstrate empathy and problem-solving.
• Highlight ability to multitask and work in shifts.

Documents Checklist

• Updated resume.
• Government-issued ID proof.
• Educational certificates.
• Experience letters (if applicable).

Salary & Benefits

Concentrix offers competitive pay packages. Freshers can expect entry-level salaries, while experienced candidates may receive higher compensation. Benefits typically include:

• Fixed monthly salary + performance incentives.
• Health insurance & wellness programs.
• Paid time off and shift allowances.
• Learning & development opportunities.
• Global career growth pathways.

Career Path

CSR employees at Concentrix can grow into roles such as Senior CSR, Team Lead, Quality Analyst, or move into operations, client support management, or training positions within the company.

Sample Interview Q&A

Q1. How would you handle an upset customer?
Answer idea: Listen carefully, show empathy, apologize politely, provide solution, escalate if needed.

Q2. How do you explain a service issue to a non-technical customer?
Answer idea: Use simple language, avoid jargon, provide step-by-step guidance, confirm understanding.

Q3. What steps would you take if a customer requests an unsupported product?
Answer idea: Explain limitations politely, suggest alternatives, log inquiry for follow-up.

Q4. How do you manage repetitive or high-volume queries?
Answer idea: Stay patient, follow SOPs, remain courteous, stay efficient, track performance.

Q5. How would you upsell additional services?
Answer idea: Highlight benefits relevant to customer needs, provide examples, avoid pushiness.

How to Apply

1. Update your resume with customer service skills.
2. Keep educational and ID documents ready.
3. Ensure you are open for rotating shifts.
4. Click the button below to apply directly on Concentrix Careers.

Frequently Asked Questions

Q1. Is this role remote?
A: No, this is an on-site role in Kolkata.

Q2. Are freshers eligible?
A: Yes, freshers with good communication skills can apply.

Q3. What shifts are available?
A: This is a rotational shift job, including night shifts.

Q4. What is the expected salary?
A: Entry-level CSR salaries range from ₹2–3.5 LPA depending on skills and experience.

Q5. What skills are most important?
A: Communication, problem-solving, patience, and customer service orientation.

Q6. How do I apply?
A: Apply via the official Concentrix Careers page.

Disclaimer

This guide adapts the employer’s published job description into a structured format for candidates. Salary, benefits, and processes may vary. Always apply through the official link and beware of recruitment fraud. Concentrix does not charge any fee during hiring.

Final Note for Concentrix Careers 2025

Apply early, practice interview scenarios, and showcase communication and empathy skills. A well-prepared resume and positive customer-first attitude will help you stand out in the Concentrix hiring process.

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