Customer Service Representative – Concentrix Ranchi Office Job

Concentrix is hiring a Customer Service Representative for its Ranchi, India center. This guide covers the Snapshot, company overview, role details, daily responsibilities, candidate profile, selection process, salary & benefits, interview tips, FAQs, and step-by-step How to Apply. Use this to build a strong application for the Concentrix Jobs 2025 opening.

Snapshot of Concentrix Office Jobs 2025

Company	Concentrix
Role	Customer Service Representative
Job Type	Full-time, On-site
Location	Ranchi, Jharkhand, India
Shifts	Rotational shifts (may include nights)
Eligibility	Graduate / Undergraduate in any discipline; 0–3 years experience (program-dependent)

About Concentrix

Concentrix is a global leader in customer experience (CX) solutions and technology. The company provides customer engagement services across multiple industries including technology, retail, healthcare, and finance. Concentrix emphasizes quality, empathy, and performance-driven service delivery for its clients worldwide.

Role Summary

As a Customer Service Representative (Advisor I), you will interact with customers via inbound and outbound calls and/or internet channels depending on the program. The role focuses on delivering resolution for routine customer problems, documenting interactions, maintaining service standards, and identifying opportunities to offer additional products or services. Certain programs may include content moderation responsibilities, which will be made clear during the hiring process.

Key Responsibilities

• Ensure service delivered meets contractual KPIs and quality standards.
• Clarify customer requirements; probe for understanding and use decision-support tools to resolve issues.
• Listen attentively and demonstrate empathy while building rapport with customers.
• Greet customers professionally using agreed-upon procedures.
• Maintain knowledge of client products and services relevant to the assigned program.
• Prepare complete and accurate work notes in the call tracking database.
• Participate in activities to improve customer satisfaction and performance.
• Offer additional products and services when suitable and within guidelines.
• Refer complex or policy-sensitive issues to senior staff or escalation teams.

Candidate Profile

• Graduate / Undergraduate in any discipline (may vary by job requirement).
• 0 to 3 years of relevant experience (program-dependent).
• Courteous with strong customer service orientation and patience.
• Strong computer navigation skills and PC knowledge.
• Effective written and verbal communication abilities.
• Dependable with close attention to detail and the ability to multi-task.
• Comfortable working in a fast-paced, high-volume environment.
• Ability to work both independently and as part of a team.
• Willingness to rotate shifts as required by the program.

Selection Process

1. Online application & resume screening.
2. Initial HR screening (phone or video).
3. Program-specific assessment or role simulation (if applicable).
4. Managerial/technical interview focusing on communication and problem-solving.
5. Final HR discussion (salary, shifts, and onboarding details).
6. Offer issuance and onboarding.

Interview Preparation

• Brush up on basic customer service principles and active listening techniques.
• Prepare examples that demonstrate patience, empathy, and problem-solving.
• Practice common call-center scenarios and role-play responses.
• Be ready to showcase computer navigation skills and ability to follow process steps.
• Have clear, concise answers about past experience and availability for shifts.

Documents Checklist

• Updated resume (PDF recommended).
• Government-issued photo ID and proof of address.
• Educational certificates or proof of study (if requested).
• Experience or relieving letters from prior employers (if applicable).
• Any program-specific certificates (optional).

Salary & Benefits

Concentrix offers a competitive salary commensurate with experience and the specific program. Benefits may include:

• Competitive fixed monthly salary with performance incentives (program dependent).
• Health and wellness benefits as per company policy.
• Training, development programs, and career progression opportunities.
• Opportunities to work on varied client programs and global processes.

Career Framework

This role is part of the program’s entry-level framework — suitable for starters who perform routine tasks within defined processes while learning client-specific knowledge. High performers can progress into senior advisor roles, team lead, quality analyst, or program-specific specialist roles.

Sample Interview Q&A

Q1. How would you handle an angry customer on the phone?
Answer idea: Stay calm, listen actively, acknowledge their concern, apologize if necessary, clarify the issue, offer a clear solution or escalate per process, and confirm the customer is satisfied before ending the call.

Q2. How do you manage repetitive tasks while staying engaged?
Answer idea: Focus on quality, use checklists, take brief breaks (as allowed), set micro-goals, and continuously look for process improvements.

Q3. How would you offer an additional product/service during a support call?
Answer idea: Identify customer needs during the conversation, present the benefit succinctly, follow program scripts, and respect the customer’s decision.

How to Apply

1. Update your resume highlighting customer service, communication, and computer/navigation skills.
2. Confirm your flexibility for rotational shifts.
3. Ensure your contact details are current and that you can attend interviews as scheduled.
4. Click the button below and complete the Concentrix application on the official job page.

Frequently Asked Questions

Q1. Is this job remote?
A: No, this is an on-site role in Ranchi.

Q2. What is the role title?
A: The position is Customer Service Representative (Advisor I).

Q3. What shifts are required?
A: Candidates should be prepared for rotational shifts, which may include night shifts depending on the program.

Q4. What experience is required?
A: Typically 0 to 3 years of relevant experience; requirements vary by program.

Q5. Will I need to moderate content?
A: Some roles may involve content moderation which can include reviewing sensitive or explicit content; the recruiter will inform you if selected for such a program.

Q6. What computer skills are required?
A: Strong computer navigation and basic PC knowledge are required to use internal tools and databases.

Q7. What salary can I expect?
A: Concentrix offers a competitive salary; actual compensation depends on program, experience, and location.

Q8. Are freshers eligible?
A: Freshers may be considered for some programs—experience requirements vary from 0–3 years depending on the job posting.

Q9. How do I apply?
A: Apply through the official Concentrix job page using the link above.

Q10. How does Concentrix handle recruitment-related fraud?
A: Concentrix hires solely on merit and never requests payments or deposits. Beware of scams and verify job communications against Concentrix’s official scam warning page.

Disclaimer

This guide adapts the employer’s published job description into a structured format for candidates. Salary, benefits, and processes may change at the employer’s discretion. Always apply through the official link and verify communications before sharing personal information.

Final Note for Concentrix Jobs 2025

Tailor your resume to highlight customer service skills, communication, and computer proficiency. Demonstrating patience, empathy, and the ability to follow process will help you stand out in Concentrix’s selection process. Apply early and ensure you meet program-specific requirements.

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