Concentrix Hiring: Customer Service Representative 2025 – Ranchi Office Job

Concentrix is hiring a Customer Service Representative for its on-site operations in Ranchi, Jharkhand. This guide covers the Snapshot, company details, role summary, daily responsibilities, qualifications, hiring process, salary & benefits, career growth, interview prep, FAQs, and the step-by-step How to Apply. Use this resource to apply confidently for Concentrix Customer Service Jobs in Ranchi 2025.

Snapshot of Concentrix Customer Service Jobs Ranchi 2025

Company	Concentrix
Role	Customer Service Representative
Job Type	Full-time, On-site
Location	Ranchi, Jharkhand, India
Experience	0–3 years (Freshers eligible)
Compensation	₹2 LPA – ₹3.5 LPA (approx.)
Reports To	Team Leader / Supervisor

About Concentrix

Concentrix is a global technology and services leader powering the world’s best brands. With 3M+ followers on LinkedIn and operations in 40+ countries, Concentrix combines human-centered, tech-powered, intelligence-fueled solutions to deliver seamless customer experiences. The company employs 3,00,000+ people worldwide across IT services, consulting, and business process management.

Role Summary

As a Customer Service Representative, you will handle inbound and outbound calls, resolve customer issues, provide accurate information, and ensure excellent customer satisfaction. You will use tools and decision-support systems to address routine concerns while maintaining professionalism and empathy.

Key Responsibilities

• Answer inbound and outbound customer calls professionally.
• Clarify customer requirements and resolve queries effectively.
• Maintain accurate call records and documentation in systems.
• Provide courteous, empathetic, and professional service.
• Ensure delivery meets Key Performance Indicators (KPIs).
• Offer additional services and products where suitable.
• Escalate complex queries to senior staff when required.

Required Qualifications

• Graduate or Undergraduate in any discipline (open to freshers).
• 0–3 years of relevant customer service experience.
• Strong communication (verbal & written) and listening skills.
• Basic computer navigation and typing proficiency.
• Patience, empathy, and ability to work in fast-paced environments.
• Willingness to work rotational shifts.

Selection Process for Concentrix Jobs Ranchi 2025

1. Application Screening: Resume check for communication and customer service skills.
2. Initial HR Interview: General discussion of availability, shifts, and expectations.
3. Operations Interview: Role-specific questions and customer handling scenarios.
4. Final Round: May include aptitude test or voice assessment.
5. Offer & Onboarding: Documentation, training, and joining formalities.

Interview Preparation for Concentrix Ranchi Jobs

• Practice clear and professional communication.
• Prepare STAR answers for handling upset customers.
• Show ability to multi-task with systems and calls.
• Demonstrate patience and empathy in role-plays.
• Familiarize yourself with Concentrix values and culture.

Documents Checklist

• Updated Resume (PDF).
• Government ID proof (Aadhar, PAN, etc.).
• Educational certificates (latest degree).
• Experience letters (if applicable).
• Passport-size photographs.

Salary & Benefits

Annual Salary: ₹2 LPA to ₹3.5 LPA (approx., depending on experience and performance). Benefits may include:

• Medical insurance.
• Shift allowances (where applicable).
• Paid leaves and holidays.
• Learning & growth opportunities.

Career Path

With experience and strong performance, employees can grow into roles like Senior Customer Service Associate, Team Leader, Quality Analyst, or Trainer. Concentrix also offers global career mobility across various domains and countries.

Sample Interview Q&A

Q1. How do you handle an angry customer?
Answer idea: Listen actively, show empathy, acknowledge their issue, provide a solution, and confirm satisfaction.

Q2. How do you manage multiple calls or chats at once?
Answer idea: Prioritize urgent issues, stay calm, use tools efficiently, and ensure each customer feels valued.

Q3. Why do you want to work at Concentrix?
Answer idea: Highlight Concentrix’s global reputation, learning opportunities, and your alignment with its customer-first culture.

How to Apply for Concentrix Jobs in Ranchi 2025

1. Prepare your resume with customer service keywords (communication, empathy, KPIs).
2. Keep necessary documents ready (ID, education, certificates).
3. Be ready for rotational shifts.
4. Click the button below and complete the application on the Concentrix portal.

Frequently Asked Questions

Q1. Is this job remote or on-site?
A: It is an on-site role based in Ranchi, Jharkhand.

Q2. Are freshers eligible?
A: Yes, graduates/undergraduates with 0–3 years experience can apply.

Q3. What shifts will I work in?
A: Rotational shifts as per business requirements.

Q4. What is the salary range?
A: Around ₹2 LPA to ₹3.5 LPA depending on skills and experience.

Q5. Is Concentrix a good company to work for?
A: Yes, Concentrix is a global leader with career growth, training, and international exposure.

Disclaimer

This page adapts Concentrix’s official job posting into a structured format for easy reading. Salary and benefits may vary by role, location, and time. Always verify details on the official Concentrix portal before applying.

Final Note for Concentrix Jobs Ranchi 2025

Apply early and highlight your communication, problem-solving, and empathy skills. Emphasize how you can deliver excellent customer experiences while meeting performance targets. This will help you stand out in the Concentrix hiring process.

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