Capgemini Hiring: Customer Service Advisor 2025 – Kolkata Office Job

Capgemini is hiring a Customer Service Advisor for its Kolkata office. This guide provides a detailed overview including the Snapshot, company background, role summary, daily responsibilities, required qualifications, selection process, salary & benefits, interview prep tips, career path, FAQs, and How to Apply. Use this structured information to apply successfully for Capgemini Customer Service Advisor Jobs 2025 (On-site).

Snapshot of Capgemini Customer Service Advisor Jobs 2025

Company	Capgemini
Role	Customer Service Advisor
Job Type	Full-time, On-site
Base Location	Kolkata, India
Shifts	Night shifts (aligning with US time zones)
Compensation	₹2.5L – ₹4.5L per annum (approximate)
Experience Required	1–2 years in outbound calling (preferably US clients)
Education	Bachelor’s degree or equivalent

About Capgemini

Capgemini is a global leader in consulting, digital transformation, technology, and engineering services. With a workforce of over 340,000 across 50+ countries, Capgemini helps leading organizations unlock the value of technology to achieve sustainable growth. In 2024, the Group reported revenues of €22.1 billion. Its strong 55-year heritage and deep industry expertise make Capgemini a trusted partner for business transformation worldwide.

Role Summary

As a Customer Service Advisor at Capgemini, you will deliver exceptional customer support to international clients, particularly US-based customers. You will handle queries, resolve issues efficiently, and ensure satisfaction through effective communication. The role requires night shift availability and excellent interpersonal skills to manage cross-border interactions in a professional manner.

Key Responsibilities

• Make outbound calls to US-based insurance companies/patients as per process requirements.
• Engage customers in meaningful conversations to promote services or gather information.
• Achieve daily, weekly, and monthly targets.
• Handle objections professionally and escalate complex cases when necessary.
• Collaborate with team leads and quality analysts to improve performance.
• Ensure compliance with Capgemini policies and US calling regulations.

Required Qualifications

• Education: Bachelor’s degree or equivalent.
• Experience: 1–2 years in outbound calling (preferably US clients).
• Skills: Excellent verbal communication and interpersonal abilities.
• Tools: Familiarity with CRM and call centre software.
• Work Hours: Comfortable with night shifts (aligning with US timings).
• Attributes: Goal-oriented, positive attitude, strong work ethic, and cultural awareness.

Selection Process for Capgemini Customer Service Advisor Jobs 2025

1. Application & Resume Screening
2. Initial HR/Recruiter Call
3. Hiring Manager Interview
4. Practical Assessment (voice/CRM test)
5. Final Round & Offer

Interview Preparation Tips

• Prepare to demonstrate call handling skills and objection management.
• Be ready to discuss past outbound calling experience, especially with US clients.
• Show knowledge of CRM tools and compliance requirements.
• Practice mock customer conversations in English with clarity and professionalism.

Documents Checklist

• Updated resume highlighting outbound calling experience.
• Government-issued photo ID and proof of address.
• Educational certificates (latest degree).
• Experience letters or relieving letters from past employers.

Salary & Benefits

Annual Salary: ₹2.5L – ₹4.5L (approximate, depends on experience).
Benefits include:

• Health checks, telemedicine, and insurance coverage.
• Elder care, partner coverage, and new parent support.
• Diverse and inclusive workplace environment.
• Opportunities to work on global projects with industry leaders.

Career Path

Customer Service Advisors at Capgemini can progress to roles such as Senior Advisor, Team Lead, or move into other verticals like Quality Analysis, Process Training, or Operations Management. Performance and adaptability to international client needs play a key role in career growth.

Sample Interview Questions & Answers

Q1. How do you handle a difficult customer?
Answer idea: Stay calm, listen actively, empathize, offer solutions, and escalate when necessary.

Q2. How do you ensure compliance while making outbound calls?
Answer idea: Follow scripts, maintain data confidentiality, and adhere to US calling regulations.

Q3. Give an example of meeting targets under pressure.
Answer idea: Share a real example of meeting call volume or conversion goals despite challenges.

How to Apply

1. Update your resume with outbound calling experience and achievements.
2. Prepare references and supporting documents in advance.
3. Ensure flexibility to work night shifts.
4. Click the button below to apply directly on the Capgemini careers portal.

Frequently Asked Questions

Q1. Is this job work from home?
A: No, this is an on-site role based in Kolkata, India.

Q2. What experience is required?
A: 1–2 years of outbound calling, preferably for US clients.

Q3. What are the working hours?
A: Night shifts aligned with US time zones.

Q4. What is the expected salary?
A: ₹2.5 lakh to ₹4.5 lakh per year, based on experience.

Q5. Is a degree required?
A: Yes, a bachelor’s degree or equivalent is required.

Disclaimer

This job guide is adapted from the official Capgemini careers posting. Salary, benefits, and selection process are subject to change by the employer. Always verify details through the official Capgemini portal before applying.

Final Note for Capgemini Jobs 2025

Apply early with a resume highlighting outbound calling achievements, compliance knowledge, and customer service excellence. Showcase your ability to manage international clients with professionalism to stand out in the Capgemini hiring process.

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